Here we answer the most common questions about Nube Finds. If you can't find what you're looking for, message us through the store chat and we'll gladly help.
What is Nube Finds?
We're an online store that brings together two worlds: a Wellness Collection with products available to buy right now (like our Aromatherapy Diffuser, Jade Roller, Tibetan Singing Bowl, and Ceremonial Tea Set), and an Artisan Collection inspired by handmade pieces that we'll be launching little by little.
What does "Coming Soon" mean on some products?
Products marked "Coming Soon" belong to our Artisan Collection and are still in preparation. We show them so you can see where Nube Finds is headed, but they aren't available for purchase yet. Stay tuned — we'll be activating them soon.
Where do you ship?
Right now we only ship within the United States. We're working on adding more countries soon.
How long does my order take to arrive?
Our Wellness Collection products ship from our international fulfillment center. Estimated delivery time is 7 to 20 business days after payment is confirmed, not including 1 to 3 business days of order processing. During high-demand periods or due to factors outside our control (customs, weather, carriers), delivery may take a bit longer. You can see all the details in our Shipping Policy.
Can I track my order?
Yes. As soon as your order ships, we'll email you a tracking number so you can follow every step of its journey.
Will I have to pay customs duties or taxes?
The price you pay in the store doesn't include possible customs duties or fees. Depending on current regulations, the carrier may ask for an additional payment at delivery to release the package.
Our guarantee: if this happens, message us through the store chat with proof of the charge and we'll refund that amount, no problem. We don't want a customs surprise to spoil your experience with Nube Finds.
What's your return policy?
You have 30 days from the day you receive your order to request a return, as long as the product is unused and in the same condition you received it. If the product arrived damaged, defective, or different from what you ordered, we cover the return shipping. You can read all the details in our Refund Policy.
How do I get in touch with you?
The fastest way is to message us through the store chat, where our assistant Nubi can help you instantly or connect you with our team if needed. You can also reach us from our Contact page.
Are the products authentic and good quality?
Yes. We carefully select every Nube Finds product with quality, wellness, and good design in mind. If any product doesn't meet your expectations, our return policy has you covered.